Frequently Asked Questions

General Questions

Absolutely! We offer a complete At-Home Floor Shopping experience. We bring hundreds of options directly to you! Educating you about your options every step of the way.t.

We include a digital rendering of your desired floors in your home with every estimate.

In general floors can cost as little as $3/ sq. ft all the way up to $100/ sq. ft. for custom hardwood floors and exotic tile. Every job is different. Try our Ultimate Flooring Calculator, so you can have a realistic understanding of your costs, before you call.

It will vary greatly based on three factors: your intended use (including its function, traffic, pets), your budget, and how long you want it to last.

You can if you want, but also we offer both installer furniture clearing and insured furniture clearing so you can choose the option right for you and your home. Our insured option includes protection for antiques, artwork, and high end furniture.

Installers will arrive between 8a and 9a and the end of the work day is usually between 5 and 6 unless otherwise noted by the homeowner.

You do not need to leave your home, but because there will be loud noise and dust created as well as the use of power tools and sharp objects; for safety reasons, we recommend residents not be home during installation. 

It must be repaired and leveled to ensure a flush finish that makes solid contact with the subfloor with minimal flex. Sanding, grinding, patching, concrete leveler, and subfloor replace are all potential solutions to subfloor issues.

Shoe mold and quarter round are types of floor trim used to cover the gap between your existing baseboard and your new floors. Wood based products will utilize shoe mold and vinyl based projects will utilize quarter round. Carpet does not require additional floor trim and is tucked under the existing baseboard.

We offer a lifetime warranty on labor and we follow all manufacturer specifications to ensure all product warranties are honored by manufacturers.

It depends on a number of factors, but if there is a moisture concern we are able to seal a concrete subfloor before we install the underlayment and flooring.

It depends on a number of factors, but we take a number of precautions to ensure your subfloor is properly prepared to prevent future issues with moisture.

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No, We can handle everything related to your flooring and wall surfaces including floor trim, crown molding, stairs, and railings.

Solid & Engineered Hardwood

Only if a home has a moisture problem. Solid hardwood boards come out of the warehouse at 8% humidity. Most houses in the south will maintain moisture levels between 8 and 12%. Unless there is a moisture problem, solid hardwood boards are delivered to your home ready to be installed. For engineered hardwood we follow the same protocol.

Moisture Content is the amount of moisture in a given sample of wood. It is used to determine the necessary acclimation period for hardwood. If the subfloor is not within 4% of the hardwood

We use sanders with vacuums attached and cover cabinets, wall artwork, and chandeliers with plastic. We will also cover adjacent doorways with plastic to contain dust to work areas only.

A standard 1000 SF job should take 3-5 days depending on clear coat/poly finish used.

We recommend using water based products so that your inconvenience is minimized. If you choose an oil based product, you may need to leave your home while toxic fumes get aired out and the floor finish dries. We will work with you to mitigate any displacement.

We recommend sealing the concrete and also gluing down a ¾ inch layer of plywood before solid hardwood boards are installed. For engineered products, as long as an adhesive with built-in moisture protection is used a plywood subfloor would not be required.

Sometimes. This is not a recommended practice but some higher-end engineered hardwood products have thick enough veneers to allow for 1-2 refinishes.

Hardwood boards less than 4 inches can be installed using a nail down method. Boards 4 inches or wider require a glue down or nail and glue down application. Glue down installation is typically $1 - $2 more per SF.

Rotary peel is a process by which raw wood is spun and peeled in order to provide a high output of hardwood veneer. Rotary peel is faster and less expensive but leads to a busier and less natural looking grain pattern. Sliced veneers are created by taking even slices from a log. Slicing is slower and more expensive but it produces longer and more natural looking grain patterns.

A floating hardwood installation involves using a special adhesive that is used to glue the tongue of one board to the groove of another board instead of gluing the boards to the subfloor. This is used when a light weight concrete layer has been applied on top of your plywood subfloor by the builder for sound and fire proofing purposes.

We will always do our best to match existing hardwoods or stairs and railings, but it is nearly impossible to have an exact match in the end. Things like grade and location the hardwood was sourced as well as brand of stain or finish are variables that can impact the end result. Even if all variables are accounted for, we still cannot guarantee an exact match.

For engineered hardwood, yes. For site-finished solid hardwood no. At Integrity Flooring, we are White and Red Oak Experts and are currently only taking on unfinished oak flooring projects..

Carpet

Most carpet installations can be completed in one (1) day.

Polyester is less expensive to produce and lasts about 5 - 10 years.  Nylon is 50% - 100% more expensive but lasts for 15 - 25 years. They boy are very soft and hold

Wool is naturally occurring making it the most sustainable of all carpet materials. It is highly resistant to matting and will slowly bounce back to its original state. It can have a very long life, but stains easily and can be expensive.

 

Carpet cushion is essential for your stand residential tack strip and stretch carpet installation. 8 lb. bonded carpet cushion will maximize the enjoyment and life of your carpet. It improves durability so much that some of our manufacturers extend their carpet warranties by 10 years if you purchase and install their carpet cushion.

Face weight is the amount of material used in one square inch of carpet. The heavier the face weight the more material. Face weight is to carpet as thread count is to bed sheets. The higher the thread count the softer and more luxurious the sheets feel. The same is true for carpet, the heavier face weight the softer and more luxurious the feel.

Low pile uses shorter threads creating a tighter finished product. High pile uses longer threads to create a looser or more plush finished product. All carpet threads are made from twisting fibers but carpet that is referred to as twist has an even higher twist rate. The most common example of twist is “Shag” carpet which is a high pile and high twist style of carpet.

Important but Integrity Flooring only recommends having a single waterproof scrim layer built into the top of the carpet cushion. We do not feel a waterproof scrim on both sides of the cushion improves the performance or cleanability of our carpets. We also do not feel a waterproof backing built into the carpet backing is necessary.

Loop pile carpet is not recommended for pets as the loops can get cut but pet nails and causing permanent fraying. Most of Integrity Flooring’s nylon and polyester carpets come with stain, odor, and and-microbial protection.

All carpets carried by Integrity Flooring improve the air quality. Modern day polyester and nylon carpet can actually act as an allergen filter, trapping allergens until they can be vacuumed. Our carpets are also stain and odor resistant. Many of our carpets even include a lifetime stain and odor warranty.

Texture Carpet also known as Plush Carpet is a cut-loop style of carpet. Pattern carpet uses a combination of loop and cut piles to create a design in the carpet. A carpet made completely of loop piles is still considered a type of Pattern carpet. 

Luxury Vinyl

A vinyl floating floor refers to a floor that uses a lock-in-place mechanism, also referred to as a “click” installation. It means that each board is attached directly to the board next to it using a special locking mechanism instead of being glued to the subfloor.

Luxury Vinyl Plank and Luxury Vinyl Tile are often used interchangeably especially in commercial settings where everything is just called LVT. In residential settings, LVP is typically referring to longer and narrower boards designed to mimic the look of natural wood and LVT is referring to shorter and wider boards designed to mimic the look of natural stone.

SPC has historically stood for Stone Polymer Composite because the core was typically made of limestone which is plentiful and inexpensive to obtain. They are usually thinner and less expensive. Today, most SPC’s are still made of limestone and are often referred to as Rigid Core Vinyl. 

 

WPC has historically stood for Wood Polymer Composite because the core was made of compressed and sealed wood fibers. They are usually thicker, warmer, and cost more. Today most WPC’s are made of more expensive polymer composites and are often referred to as Waterproof Core Vinyl.

 

The thicker the floor the more enjoyable the walking experience because imperfections in the floors are less noticeable and the product becomes less and less dense the thicker it gets. The thicker the vinyl floor the more insulation there is between your feet and a concrete slab making the boards not feel as cold in the winter. It also helps with bowning plywood subfloors. 

A wear layer is the clear top layer of vinyl that is used to protect the flooring. When you walk on a luxury vinyl floor, the wear layer is taking the beating without impacting the appearance of the floor. It is kind of like how the clear coat finish on hardwood floors only changes the sheen of the floor but not the color. Wear layers for residential products typically range from 6 mil to 30 mil in thickness.

All click or floating Luxury Vinyl installations on a concrete slab at or below grade require a 6 mil polyfilm plastic vapor barrier.

It's when a manufacturer uses a stamping technology that actually follows the pattern in the design image on the vinyl product. This process costs more but adds realism to achieve the look of a natural or stone material. 

Glue down products range between 5” and 12” wide and are typically 36” - 48” long. Click products range from 7” to 11” wide and are typically 48” - 90” Long.

Glue down applications are essential for commercial projects but can also be a great option for residential basements. 

Manufacturer specifications allow a tolerance of no more than ⅛ of an inch. Prep for areas that are ¼ of an inch or less off will be included in the installation price. Any areas that are more than ¼ of an inch off will require a change order for additional leveling services.

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